Engineering and Operations

Unlocking Knowledge: AI is here and AI is ready for your industry

By Ajay Tripathi / August 18, 2025

Discover how AI can transform your industry by improving efficiency, reducing costs, and enhancing decision-making. Learn key strategies for effective AI adoption.

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From Risk to ROI: How to extract the most value out of your confidential data

By Ajay Tripathi / August 6, 2025

A company’s most valuable data is often its most sensitive and confidential data. Paradoxically, it is often the least used data as well. This is because legal, regulatory, and compliance…

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Unlocking Knowledge: Bridging the Knowledge Gap

By Ajay Tripathi / July 28, 2025

Traditional platforms store information but overlook gaps and inaccuracies. Learn how SMS uses AI to identify and fix knowledge gaps, improve accuracy, and reduce operational costs through smarter, user-driven knowledge base optimization.

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Unlocking Knowledge: Our Next-Gen Knowledge Base Management Solution

By Ajay Tripathi / July 18, 2025

Tired of fruitlessly digging through your company’s knowledge base, or answering the same questions repeatedly? Imagine saving time, reducing your dependency on subject matter experts, and giving your team easy…

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The 2 Loops of AI: Where It Shines and Where It Stumbles

By Marija Strazdas / June 13, 2025

Learn where you should be using AI, and where using AI is still a bit pointless.

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SMS Engineering is Keeping a Close Eye on OpenTofu

By Rob Stewart / December 11, 2024

SMS has more than 50 person-years of experience leveraging infrastructure as code (IaC) technologies to address the complex requirements of our public and private sector customers working in cloud environments,…

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Why You Need Multiple AWS Accounts

By Josh Grant / December 11, 2024

It is common for organizations to start evaluating Amazon Web Services (AWS) by creating a single AWS account. Some of the experiments and proofs of concept created in that AWS…

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